Question 1

What areas do you service?

Accepted Answer

We service all of metropolitan Melbourne including the northern suburbs (Fawkner, Broadmeadows, Craigieburn, Epping), western suburbs (Sunshine, Werribee, Footscray), inner city and CBD, and outer north growth areas (Wollert, Sunbury, Roxburgh Park). Check our service areas page for a full list of suburbs.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. All our technicians are fully licensed by the Victorian Department of Health and we carry comprehensive public liability insurance. We can provide copies of our licences and insurance certificates on request.

Question 3

Do you offer emergency or same-day service?

Accepted Answer

Yes. We operate 24/7, including weekends and public holidays. For urgent pest problems like wasp nests near doorways, rodent infestations, or bed bug outbreaks, we offer same-day service where possible. Call us directly for the fastest response.

Question 4

Do I need to be home during treatment?

Accepted Answer

For most treatments, it helps to have someone home to let the technician in and discuss the problem. However, if you can't be there, we can arrange access with a key or through a property manager. We'll always let you know what preparation is needed beforehand.

Question 5

How much does pest control cost?

Accepted Answer

Costs vary depending on the pest type, property size, and severity of the infestation. General treatments for ants, spiders, and cockroaches typically start from $180. Specialist treatments like bed bugs or termites are priced after inspection. We provide free, no-obligation quotes so you know the cost upfront before we start.

Question 6

Is the quote really free?

Accepted Answer

Yes. We provide free quotes with no obligation. For most common pests, we can quote over the phone or via our online form. Termite inspections and complex infestations may require an on-site assessment, which we'll arrange at a time that suits you.

Question 7

Do you charge a call-out fee?

Accepted Answer

No. There is no separate call-out fee. The price we quote is the price you pay, with no hidden charges or surprises.

Question 8

Do you offer ongoing pest management plans?

Accepted Answer

Yes. For businesses and property managers, we offer scheduled maintenance plans with regular inspections and treatments. These plans help prevent infestations before they start and can be tailored to your property's needs. Contact us for a customised quote.

Question 9

Are your treatments safe for children and pets?

Accepted Answer

Yes. We use targeted, low-toxicity products that are safe for your family and pets when used as directed. Our technicians will advise on any precautions, like keeping pets off treated surfaces until dry, and always explain what products are being used.

Question 10

How long does a treatment take?

Accepted Answer

Most general pest treatments take 30 to 60 minutes depending on property size. Specialist treatments like termite barriers or bed bug heat treatments may take longer. Your technician will give you a timeframe when they arrive.

Question 11

Will I need to leave the house during treatment?

Accepted Answer

For most spray treatments, we recommend staying out of treated areas until they're dry, usually around 30 minutes to an hour. For fumigation or heat treatments, you may need to vacate the property for a few hours. We'll always advise you before treatment begins.

Question 12

What if the pests come back after treatment?

Accepted Answer

We stand behind our work. If pests return within the warranty period, we'll come back and re-treat at no extra cost. The warranty period varies by treatment type, and your technician will confirm the details when the job is done.

Question 13

Do you use eco-friendly pest control methods?

Accepted Answer

We practise integrated pest management (IPM), which combines prevention, exclusion, and targeted treatment to minimise chemical use. Where possible, we use baiting systems, physical barriers, and low-toxicity products. We'll always recommend the most effective approach with the least environmental impact.

Question 14

How do I know if I have termites?

Accepted Answer

Common signs include mud tubes on walls or foundations, hollow-sounding timber, buckling floors or door frames, and small piles of frass (termite droppings). If you suspect termites, don't disturb them. Call us immediately for a professional inspection. Early detection can save thousands in repair costs.

Question 15

What's the best way to get rid of ants?

Accepted Answer

Over-the-counter sprays often just scatter the colony without eliminating it. Professional ant control involves identifying the species, locating the nest, and applying targeted baits or treatments that the ants carry back to the colony. This eliminates the problem at the source rather than just the visible ants.

Question 16

Can you remove possums?

Accepted Answer

Possums are protected wildlife in Victoria. We can provide advice on legal exclusion methods like blocking entry points after the possum has left, and install one-way doors to humanely encourage them to relocate. We cannot trap or harm possums under Victorian law.

Question 17

How do I prevent rodents from entering my home?

Accepted Answer

Rodents can squeeze through gaps as small as a 10-cent coin. Key prevention steps include sealing gaps around pipes and cables, fixing damaged weatherstripping, keeping food stored in sealed containers, removing garden debris near the house, and trimming overhanging branches. A professional inspection can identify entry points you might miss.

Question 18

How do I book a pest control appointment?

Accepted Answer

You can book by calling us on 0403 616 327, filling out our online quote form, or using the contact form on any page. We'll confirm a time that works for you and let you know how to prepare.

Question 19

How should I prepare for a pest treatment?

Accepted Answer

Preparation depends on the treatment type. Generally: clear access to affected areas, move furniture away from walls if treating for cockroaches or spiders, remove pet food and water bowls, and cover fish tanks. For specific treatments like bed bugs, we'll provide a detailed preparation checklist.

Question 20

Can I stay in the house after treatment?

Accepted Answer

For most treatments, yes, once the treated surfaces are dry (usually 30–60 minutes). For more intensive treatments like fumigation, we'll let you know the re-entry time. We always provide clear aftercare instructions.

Frequently Asked Questions

General

Pricing & Quotes

Treatment & Safety

Specific Pests

Booking & Preparation

Still Have Questions?